We adhere strictly to Federal laws and health regulations and in turn operate a strict policy with regards to exchanging or returning of merchandise. Hair extensions cannot be resold after being handled or worn by the buyer and for this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.
All Hair must be in its natural state meaning no dye, no chemicals, Unravel, or no cutting of the zip ties, elastic bands or cable and alsoweft (unused). You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle NO REFUND Scan be issued out.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
Wigs are FINAL SALE
*Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from its original packaging and is used in any visible manner, or tampered with the exchange policy will be voided
Kaylee Cruz Hair is not liable for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced All Packages come with a Tracking number. USPS updates their system periodically with information regarding the movement of your package. If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via www.usps.com Please examine your package before signing for it.
Limitation of Liability
Kaylee Cruz Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Kaylee Cruz Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Kaylee Cruz Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Kaylee T Cruz LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement..